About Us

Get Started

Welcome to Alterna and thank you for choosing us!

At Alterna, we work hard to earn your business by offering unbiased advice, exceptional products and caring service. We are committed to helping you achieve your financial goals.

We’d like to keep you informed about all the great services and products we offer and how you can stay in touch.

Member Benefits

Ownership – As a member, you vote for your Board of Directors and changes to by-laws giving you a voice in the future of your cooperative

$15 Membership share required
All members have an equal voice
Any Ontario resident can become a member


Deposit Insurance

Bank anywhere, anytime – Manage your finances with the ease and convenience of online and mobile banking

Surcharge-free ATMs – Access to thousands of surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US

Ways to Bank

You choose the way you want to conveniently and securely bank with us.

Get in Touch

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Call Us

Contact Centre Contact Centre hours
Toll-free 1.877.560.0100
Monday to Friday
8 a.m. to 6 p.m. (EST)
Toll-free Fax
1.866.267.1064
Saturday and Sunday
9:30 a.m. to 4 p.m. (EST)
Toronto
Call 416.252.5621
Fax 416.679.0339

Lost or stolen Debit Card

Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Ottawa
Call 613.560.0100
Fax 613.560.0177
Collabria Credit Card Cardholder Services
Call 1.855.341.4643
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Visit Us

Interested in meeting one of our financial advisors in person? Visit one of our branches across Ontario.

Our branches are open and eager help. Please call your local branch directly for assistance. Individual branch phone numbers and hours can be found here.

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Email Us

At Alterna Savings, we want to hear what you have to say. Email us by filling out our Contact Us Form.

Reminder: Do not send your personal or account information by email. If your request requires the disclosure of confidential account or personal information, please remember to always log on to your online banking account first to secure authenticity or give us a call.

Explore our products & services

Alterna Savings Online Access Agreement

By accessing Alterna Savings and Credit Union Limited’s (“Alterna”) website or application, or by using the Services as described below, the member (“you”) agrees to the following terms and conditions. If the member does not agree this Agreement, the member is at liberty to refrain from accessing the website or application and from using the Services.

Your financial well-being comes first

Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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