Online Banking

Bank 24 hours a day, 7 days a week, wherever you have access to a computer and the internet. With online banking, you can safely and conveniently do your banking without visiting a branch.

Get Set up for Online Banking

Set up your online banking in just 3 easy steps!

  1. Go to the online banking page
  2. Enter in your member number and temporary password
  3. Update your password and proceed to online banking.

Not signed up for online banking? Call 1-877-560-0100 and one of our representatives will help you get started.

Start Banking Online

Learn how to pay bills, transfer funds, send and Interac® e-Transfer and deposit a cheque with this short video.


  For more information, see our set-up and tips guide or try our online banking demo 

Secure, as well as convenient

When it comes to the security and privacy of your personal and financial information, we're as serious about it as you are. Any personal or transactional information transmitted between you and our Internet banking system is securely encrypted, and can’t be read by anyone else, ensuring the integrity of your account information. Read more about our online security and policies, and steps you can take to protect yourself online.

Online Banking Features

  • View your account activity, balances and recent transactions
  • Send and receive Interac® e-Transfers
  • Bill payments and transfer funds between accounts
  • Find your closest Surcharge free ATM with the “Find Us” with integrated map functionality

FAQ's Online Banking

Logging in to Online Banking Expand/Collapse

To login, please navigate to the online banking page then enter your account information and your password. Then, click on the Login button.

Enhanced Security Expand/Collapse

Online Banking will prevent unauthorized viewing of your account information, as long as you are careful to logout. This feature enables Online Banking to prevent pages from being cached by your browser, so that clicking the Back button will not display a previously viewed page after you click on logout. It is important to use this feature if you are using a public or shared access computer. It is always important to properly logout when you are finished using Account.

Memorized Accounts Expand/Collapse

For your convenience, Online Banking can memorize your account information, and then each time you Login you can simply select the appropriate Memorized Account from a list. Once you have entered your Memorized Account, you can access them by clicking on the drop down arrow beside Memorized Accounts. Then, click on the memorized account you wish to access, enter the password for the selected Memorized Account, and click on the Login button.

Please note that you must have JavaScript enabled in your browser for your account information to be filled in automatically. Otherwise, your account information will appear beside the account name in the list of Memorized Accounts for your reference.

Online Banking will not memorize your password. Your browser may include a feature that would allow it to fill in your password automatically, but we recommend that you do not use this feature with Online Banking.

Adding a Memorized Account Expand/Collapse

To add a new Memorized Account, click on Add a Memorized Account if you do not have any memorized accounts, or on Manage Memorized Accounts if you already have Memorized Accounts. Then, click on Add an Account and complete the Add a Memorized Account page.

How can I get a Login ID? Expand/Collapse

You can get a Login ID by registering for Online Banking. To register please visit your local branch or call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto.

What is my Login ID? Expand/Collapse

Based on how you registered for Online Banking, your Login ID will either be:

Your Portfolio Number or Account Number.

I forgot my Password, how do I get a new one? Expand/Collapse

To get a new Online Banking Password please call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also visit your local branch.

I forgot my Login ID, how can I retrieve it? Expand/Collapse

Based on how you registered for Online Banking, your Login ID will either be:

Your Portfolio Number or Account Number.

If either of those Login IDs do not work, please call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also visit your local branch.

What is a “Memorized Account"? Expand/Collapse

This feature allows you to memorize your Login ID for a faster, more convenient login. For each Memorized Account you add, the system will store a description and your account information for later use. This feature also allows you to remove Memorized Accounts that you no longer wish to access through Online Banking. Click here to add a memorized account.

Note: You must have cookies enabled in your browser to use this feature. If you delete the cookies from your browser, you will need to add your Memorized Accounts again as they will be deleted with the cookies.

Why can’t I access my online banking account? Expand/Collapse

To ensure your banking safety and security, access to your online banking account will be deactivated if you have not logged into your account within the last six months. 

Please reach out to our contact centre at 1.877.560.0100 to reactivate your online banking access.