Welcome to the Alterna Savings Family

A Better Banking Experience

This spring, we’re fulfilling our promise to you and bringing you the entire suite of Alterna Savings products and services on the Alterna banking system. These changes offer you the selection and flexibility you asked for, while also providing access to our convenient online, mobile and telephone banking services.

To help you understand the exciting changes coming your way, we’ve put together a comprehensive brochure. 

A NEW LOOK

You will  notice some fresh new changes in your branch. The Nexus Community Savings’ name (formerly TCU) will be changing to Alterna Savings. You will also notice the Alterna Savings name on your printed statements and other printed and digital materials. Rest assured that although the name is changing you will still see the same friendly faces in your branch. 

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WHAT CAN YOU EXPECT?

The implementation of the Alterna Savings banking system begins after regular business hours on Friday, May 18th through to and including Monday, May 21st, 2018. During this period, there will be interruptions to and limitations on services, including ATMs. Alterna’s online, mobile, and telephone banking is expected to become available to you by mid-day on May 19th.

Please be assured that we have worked very hard to keep the number of changes you will experience to a minimum; however, there are some changes you will want to be aware of. See the section “Changes that Impact You” in the brochure to learn more about what’s different.

Please also see below for the full list of service interruptions.


Service Schedule

HOW CAN YOU PREPARE?

You will want to review this guide so that you can see how your portfolio is impacted by changes to:

  • product names
  • associated services within the product bundle
  • new services and products that you can leverage

In addition, we’ve called out everything you can do to in the “Get Ready” checklist in the brochure, a helpful tool to prepare you for the coming changes.

You’ll still be banking with the people you’ve come to trust, and you will now have the added benefit of greater product and service selection. Also, you will be able to visit any of the 32 Alterna Savings branches across Ontario for your banking needs.

Welcome to banking for the better at Alterna!