Note, Delegates must be recreated by an account Signer or Administrator. Learn how here.

• Select Log in in the top right-hand corner to be directed to the Welcome page of online banking.
  
  
• From the Welcome page, select Log in and enter your,
  • Business number (Log in ID), and
  • Unique password
    Select Log in to continue and begin the authentication process or Cancel to exit.
    
    
• From the “Hello! Please help us confirm that it’s you” screen, select Start Now and follow the step-by-step process.
  
  
• Step 1: Confirm your year of birth (The birth year of the account administrator or signer logging in.)
  • Select Continue to proceed to Step 2.
  • Select Cancel to exit digital banking.
    
    
• Step 2: Accept the Online Access Terms and Conditions Agreement.
  • Download and read the Online access terms and conditions agreement.
  • Click the box to confirm that you accept the terms and conditions.
  • IMPORTANT: Select Continue to acquire your NEW USERNAME. Record this new username so that you can log in to digital banking in the future.
  • Select Continue to proceed to Step 3.
  • Select Cancel to exit digital banking.
    
    
• Step 3: Enter a new password. Your password must meet the password requirements listed on the screen. Once entered and confirmed,
  • Select Continue to proceed to Step 4.
  • Select Cancel to exit digital banking.
    
    
• Step 4: Confirm your contact details. The mobile phone number and email address we have on file will appear on the screen.
  
  Note: If you’d like to update or change the contact information we have on file, please enter a new phone number and/or email address.
  
  
• To proceed, select Send Code to the mobile phone number and email address displayed.
  
  • After selecting Send Code to the Contact details on the screen:
    • A code will be sent to the displayed email address and/or mobile phone via text.
    • A validation pop-up window will open for each method of contact.
    • Enter the code in the validation pop-up screens and select Confirm.
      
  • Select Continue to complete the authentication process and log in to online or mobile banking, or
  • Select Cancel to exit digital banking.
    
    
• You are now all ready to access online and mobile banking!
  • Continue to Log in from the “All ready!” page, or
    
  • Begin the Log in process from any of new Alterna website webpages by selecting Log In in the top right corner to access the online banking Welcome page.
    • From the Welcome page, follow the prompts to Log in.
      • Enter your log in ID (member number) and select Continue.
      • Enter your password and select Log in.
        
    • If at any time you want to leave the Log in screens, select Cancel or close the window.
      
      
• Forgot your online or mobile banking password? Review our password recovery instructions.