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Frequently Asked Questions

Got questions? We've got answers! View our most Frequently Asked Questions


At Alterna Savings, we want to hear what you have to say. To get in touch with team Alterna, email us by filling out our Contact Us Form.

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Reminder: If your request requires the disclosure of confidential, account or personal information, please remember to log into your Online banking account first to secure authenticity before filling in the form or give us a call. Do not send personal or account information by email.





Our branches are open and eager help. Please call your local branch directly for assistance. Individual branch phone numbers and hours open can be found here.

Alternatively, our Contact Centre can also support your banking needs.

Contact Centre 

Toll-Free       
1.877.560.0100

Toll-Free Fax  
1.866.267.1064

Toronto 
Call  416.252.5621
Fax  416.679.0339

Ottawa 
Call  613.560.0100
Fax  613.560.0177

Contact Centre Hours

Monday - Friday 
8:00 am to 8:00 pm EST

Saturday and Sunday
9:30 am to 4:00 pm EST

Lost or Stolen Debit Card

Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Collabria Credit Card Cardholder Services

Call  1.855.341.4643

Branch Contact Information and Details Expand/Collapse

Ottawa Region

Bells Corners 613.560.6386
Billings Bridge 613.560.6667
Centretown 613.560.6698
Kingston 613.634.1383
Merivale 613.560.6397
North Bay 705.472.9700
Orleans 613.560.6388
Pembroke 613.735.5039
Place de Ville 613.560.0147
South Keys 613.560.6387
St. Laurent 613.560.6377
Westboro Community Banking Centre 613.560.0125

Toronto Region

Bay 416.213.7965
Bolton 416.213.7968
Brampton 416.213.7967
Danforth 416.213.7971
Etobicoke 416.622.9300
Lakeshore 416.213.7974
North York 416.225.7716
Peterborough Community Savings 705.748.4481
Scarborough 416.213.7966
Streetsville 416.213.7970
Toronto City Hall 416.392.6868
York 416.213.7973

 

North Region

Rainy River 807.852.3840
Fort Frances 807.274.3217
Dryden 807.223.5358
Ignace 807.934.6292 
Thunder Bay 807.345.1407

 

South Region

Dutton 519.762.6650
Thamesville 519.692.3855
Wardsville 519.693.9936

 

Interested in meeting one of our financial advisors in person? Visit one of our 33 branches across Ontario.

Mail Us: 
If you would like to send us physical mail, you can use the mailing addresses below.
Head Office 
Alterna Savings Ottawa 
319 McRae Avenue, 2nd Floor 
Ottawa, ON K1Z 0B9

 Corporate Office 
Alterna Savings Toronto
2 Bloor Street East, 26th Floor
P.O. BOX # 73 
Toronto, ON M4W 1A8

At Alterna, we are accountable to, answer to, and work hard for you every single day. 


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