Please note our branches will be closed on Saturday, September 30 and Monday, October 2, in observance of National Truth & Reconciliation Day.
Our Contact Centre will be open to serve our members on Saturday September 30 and on Monday, October 2, from 9:30am to 4:00pm ET. Online banking and ATMs are available for your convenience.
Direct Deposit/Pre-Authorized Debit Form
To set up direct deposit, download and complete this form then submit it to your employer/pension provider or billing company.
Cheque Order Form
Please note: to access this form, you must first log in to your online banking and allow 2-3 weeks for order processing and delivery.
To designate beneficiaries for your registered plans, download and complete this form then mail it to the Alterna address on the bottom of the form.
Joint Account Authorization Form
A joint account is a bank account that has been opened by two or more individuals. Please use one form for each Account to be made joint.
External Account Transfer Authorization Form
External account transfers let you link accounts from different financial institutions, so you can transfer funds easily and securely!
Your financial well-being comes first
Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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