About Us

Contact Us

We're dedicated to meeting all your banking needs.

Get in Touch


Chat with us anytime, from your smartphone, or your web browser. We always have agents online during contact centre hours and they can answer your inquiry. If the need arises, they can always transition to a phone call to serve you better.

Click on the Chat icon on the bottom right to get started.

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Email Us

At Alterna Savings, we want to hear what you have to say. Email us by filling out our Contact Us Form.

Reminder: Do not send your personal or account information by email. If your request requires the disclosure of confidential account or personal information, please remember to always log on to your online banking account first to secure authenticity or give us a call.

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Call Us

Contact Centre

Contact Centre hours


Monday to Friday
8 a.m. to 8 p.m. (EST)

Toll-free Fax

Saturday and Sunday
9:30 a.m. to 4 p.m. (EST)

Call 416.252.5621
Fax 416.679.0339

Lost or stolen Debit Card
Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Call 613.560.0100
Fax 613.560.0177

Collabria Credit Card Cardholder Services
Call 1.855.341.4643

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Visit Us

Interested in meeting one of our financial advisors in person? Visit one of our branches across Ontario.

Our branches are open and eager help. Please call your local branch directly for assistance. Individual branch phone numbers and hours can be found here.

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Mail Us

You can send physical mail to us at:

Head Office
Alterna Savings Ottawa
319 McRae Avenue, 1st Floor
Ottawa, ON K1Z 0B9

Corporate Office
Alterna Savings Toronto
2 Bloor Street East, 26th Floor
P.O. BOX # 73
Toronto, ON M4W 1A8

Alterna Savings FAQs

You've got questions.

We've got answers!

Your Login ID is your account number.

To get a new online banking password, on the Online Banking Welcome page, select Log In to access the link “Forgot Password?” to reset your password. For additional information see our digital banking guide.

To ensure your banking safety and security, access to your online banking account will be deactivated if you have not logged into your account within the last six months.

Please reach out to our Contact Centre at 1.877.560.0100 to reactivate your online banking access.

If you find there’s a payee that’s inaccessible for payment through our services, please contact the payee directly for alternate payment arrangements since some companies have their own online payment service. If you find a payee isn’t on our payee list, please let us know. We will forward your request to our online banking provider, Central 1. Be sure to include the company name, address and, if available, a contact person and email.

No. When you delete a bill payee, any recurring or future-dated payments you have set up for that payee must also be deleted. Otherwise, the receiving company will be notified that your payment failed.

To avoid unnecessary failed payment notifications, please delete any future payments you may have scheduled for bill payees you delete.

Your security is our top priority, which is why our mobile banking app uses the same level of secure protection as our online banking platform. You log in with the same credentials, and once you log out, your secure session will end.

Read these tips to protect yourself while banking on-the-go.

Immediately change your online banking password. If you can’t access online banking, visit one of our branches or call our Contact Centre as soon as possible. Before travelling, check with your mobile device carrier regarding data plans, rates and roaming fees.

As long as you have access to the internet, mobile banking is available wherever you are, whenever you need it. Before travelling, check with your mobile device carrier regarding data plans, rates, and roaming fees.

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Compliments and Concerns

At Alterna, we are accountable to, answer to, and work hard for you every single day.

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Alterna Wealth provides comprehensive financial management build upon the values of integrity, ethics, responsibility and cooperation.

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Our goal is to see our members, employees and communities thrive.

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Alterna Listens

As a member, your feedback is invaluable to us and your voice should help influence the development of our products and services.

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Your financial well-being comes first

Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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