Resource Centre

Senior Support Centre

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Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways to manage your money and ensures equitable access to all our members no matter how they choose to bank with us.

Ways to Bank

Your longstanding membership with Alterna is greatly appreciated, and we’re dedicated to making sure your member experience is the best it can be. If you cannot visit your nearest branch, you have options – you can call our contact centre or use one of our digital banking options.

Here are some resources to help you bank with confidence:

Chequing Account Banking Packages


Perfect for a low volume, consistent user.


    • Monthly day-to-day transactions: 20
    • Monthly fee: $4

    • Senior Discount 60+: $0
    • Monthly fee waived with $1,000 minimum balance: Yes


Ideal for a moderate number of monthly transactions.


    • Monthly day-to-day transactions: 35
    • Monthly fee: $10

    • Senior Discount 60+: $5


Great for active account users.


    • Monthly day-to-day transactions: Unlimited
    • Monthly fee: $14

    • Senior Discount 60+: $7

Pay as you go 

Ideal for low or occasional users.


    • Monthly day-to-day transactions: Pay per use
    • Monthly fee: $0

Contact us today and we can help you pick the right option for your needs.

Note: Alterna Savings members who previously opened an account in branch should refer to the Personal Service Fee Listing for available banking package discounts for persons who have reached the age of 60 or above. Members on the Seniors GoodLife Account Package can find more details here.

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Seniors Code Annual Report

Alterna is committed to supporting seniors with their banking needs. We at Alterna have put in place all of the requirements needed to meet the Code of Conduct for the Delivery of Banking Services to Seniors (“the Code”), which guides Canadian banks in their delivery of banking products and services to Canada’s seniors. 

Alterna has strengthened our policies and procedures to help employees identify incidents of suspected financial fraud, financial abuse and scams, and indicators that a customer may be suffering from diminished capacity. We have also provided details on how to escalate any concerns in this regard. We have updated our branch closure policy to consider market demographics when proceeding with branch closures, including the needs of seniors.

 A Seniors Champion was selected to lead the implementation of the Code; build awareness with Alterna employees of matters affecting seniors; and engage with seniors, organizations representing seniors and subject matter expert.

Frugina Ball Profile Picture

“Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways for seniors to manage their money and ensures equitable access to all our customers no matter how they choose to bank with us.”

Frugina Ball, Seniors Champion and Region Head, Member Experience, GTA

We’ve made updates on our public website and to our internal information resources to increase visibility and education around banking for seniors. These include:

  • The development of the Senior Support Centre which is a new online resource page to provide wide-ranging resources and support for seniors and their support persons. The resources include self-serve banking, banking package discounts,  online fraud protection, financial planning, information on powers of attorney and joint accounts, accessibility options and helpful forms.

  • Internal resources for employees to create greater awareness about the tools, training and resources available to help them assist and protect seniors including consolidating of this information for ease of reference; and

  • The creation of a new annual mandatory training module on the Code for all employees covering powers of attorney, joint deposit accounts, supporting seniors with diminished capacity, financial abuse, fraud, scams, financial harm identification, escalation processes, and the available resources for senior customers and employees.
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Contact Centre

Contact Centre hours


Monday to Friday
8 a.m. to 8 p.m. (EST)

Toll-free Fax

Saturday and Sunday
9:30 a.m. to 4 p.m. (EST)

Call 416.252.5621
Fax 416.679.0339

Lost or stolen Debit Card
Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Call 613.560.0100
Fax 613.560.0177

Collabria Credit Card Cardholder Services
Call 1.855.341.4643

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Visit Us

Interested in meeting one of our financial advisors in person? Visit one of our branches across Ontario.

Our branches are open and eager help. Please call your local branch directly for assistance. Individual branch phone numbers and hours can be found here.

Your financial well-being comes first

Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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