Please note that our branches will be closed December 25, 26 and January 1.
Our contact centre will be closed December 25, 26 and January 1. Online banking and ATMs are available for your convenience.
Legal & Regulatory
We’ve always believed that being upfront and honest with you is the most respectful way to provide important information. Everything you need to know about our current service fees and account features can be found here:
Personal Service Fees (PDF) Effective: December 1, 2023
Business Service Fees (PDF) Effective: June 5, 2023
High Interest Savings Account - (Grandfathered - no longer offered to new members) Overview and Fees (PDF)
Non-Personal Service Fee Changes
To continue to meet our high service standards, we are updating the Non-sufficient Funds (NSF) fee for our non-personal account services effective January 1, 2024. Despite this increase, Alterna's fees are still positioned competitively within the market, and we remain committed to providing exceptional value for your daily banking needs.
Non-Personal Service Fees (PDF) Effective: January 1, 2024
Your financial well-being comes first
Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
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