COVID-19 Updates

Friday, May 15, 2020: Happy Victoria Day weekend and Shop local🍁 from CEO, Rob Paterson


Dear Member,

I’d like to wish you and your loved ones a relaxing Victoria Day long weekend.

This is a popular weekend to spend outdoors in Ontario and we encourage you to get out and support local businesses where it is safe to do so. Micro, small, medium, non-profit and charitable sector businesses are the engine that drives Canada’s economy. As these businesses begin to reopen, they need you more than ever. If you can, please shop local.

To help you, we’ve taken a moment to profile some inspiring Alterna businesses. 
 
Inspiring member businesses

Vert Casse-Croûte + Catering
Staring COVID-19 in the face, Marilyn Simms, President of the boutique catering company, Vert Casse-Croûte + Catering, didn’t think twice about pivoting her business. She went from catering big events, which are now all cancelled, to personalizing her menu and offering at-home meal kits, prepared lunches, and frozen meals. The pandemic inspired a transformation in Marilyn’s business. She is now offering curbside pickup and delivery in the Toronto area.

Building Roots
Building Roots, a Toronto-based social venture, is helping to spread the joy of urban gardening with their Veg2grow Garden Kits during the pandemic. These fun and educational kids' kits not only build awareness about how food is grown but also sprout a local solution that tackles urban food security. If you can, please donate to their charitable partner the Growing Neighbourhoods Foundation to help kids grow food on their balconies. Tax receipts will be provided for all donations.

Would you like to promote your local business? We'd love to hear from you! Share how you are reinventing or adapting your business by emailing your story to communications@alterna.ca.

Thank you
The process to ease restrictions in Ontario has begun and through it all, Alterna has been open and committed to the health and safety of our members, employees, and the community. You are our priority and we thank you for your support.

Keep Informed
Stay up to date on how we are continuing to meet your banking needs at each phase of the reopening by visiting us at www.alterna.ca/COVID-19 and follow us on our FacebookTwitter, and Instagram
 
Have a great long weekend and stay safe,
 
Rob Paterson
Alterna Savings President and CEO

Friday, May 8, 2020: Wishing you a Happy Mother’s Day from CEO, Rob Paterson Expand/Collapse


Dear Member,

This weekend, on Sunday, May 10th, Alterna celebrates mothers and mother figures for all that they do.

For many of us, Mother’s Day may be a little different this year, but we can still show our love and appreciation for the great people we call “Mom”.

Here are some ways that you can brighten their day and support local community businesses:

  • Have flowers from a local florist delivered to her doorstep
  • Purchase delivery or curbside pickup of plants/flowers and help out from a safe distance in the garden
  • Use Uber Eats or Skip the Dishes to have a meal delivered to her at home
  • Arrange a video call with you and/or your family
  • Send an E-Card of appreciation via email
  • Take an online class, together!

Whether you’re a mother, grandmother or a person that others look to for love and guidance – you deserve to be celebrated, not only today - but every day.

Share your Mother’s Day celebration with us on FacebookTwitter, and Instagram and tag your mom to publicly let everyone know how much they mean to you!

To all the mothers of the world, we celebrate you.

Thank you and stay safe,

Rob Paterson
Alterna Savings President and CEO

Saturday, May 2, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse


As we enter into May, the warmer weather, budding trees and blooming flowers will offer many of us some relief from the unusual and extraordinary experiences of the past two months. And while we know that most spring and summer activities have changed for 2020, I hope you enjoy what you can as the province cautiously moves towards reopening.

Through all stages of the provinces reopening, be assured that Alterna will remain committed to the health and safety of our members, employees, and the community. You are our priority.

Thank you to all frontline workers
The whole Alterna family is grateful for all frontline workers who are helping to secure our safety, keep us healthy, and ensure that we have the essential services we need. In turn, we hope you are feeling supported by Alterna as we continue to remain open to serve you and all of our members.
 
Here is a short video of thanks to frontline workers and all those practicing physical distancing across this great nation.

Staying in touch
While relief programs continue to evolve and more of you turn to online, mobile, and telephone banking for your day-to-day banking needs, Alterna also grows and changes.

Stay in touch and up to date on how we are continuing to meet your banking needs by visiting us at www.alterna.ca/COVID-19 and follow us on our FacebookTwitter, and Instagram.

As we all continue to do our part to keep each other well, we thank you again for your support.
 
Rob Paterson
Alterna Savings President and CEO

Friday, April 24, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse


Dear Members, 

On behalf of Alterna management and staff, I’d like to thank you for joining us on Wednesday, April 22 at our 2020 Annual General Meeting (AGM). Due to the pandemic, our AGM, Board of Director elections and the AGM voting process were hosted online. We appreciate your participation in your credit union’s democratic process, and for giving us a record-breaking turnout.

Thank you for banking online
As we continue to live, work, and bank differently, I want to thank you for your cooperation and commitment to keeping each other, our employees, and community safe. I hope you enjoy this short video of thanks from me to you.

Staying in touch
We want to make a difference in people’s lives. As the COVID-19 impacts evolve, we hope our regular communication has benefited you.

Visit us at www.alterna.ca/COVID-19 and follow us on our FacebookTwitter, and Instagram for support and the most current information about programs and our services. 

We all have a part to play in keeping each other well. By working together, we can meet this goal.
 
Thank you again for your support and participation.
 
Rob Paterson
Alterna Savings President and CEO

Wednesday, April 22, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse

Dear Member,

Just over a month ago, I sent you our very first COVID-19 related message. Since then, much about how we live, work, and bank has changed. And while we’ve been working hard to be there for you, I want to thank you for being there for us. 
 
By visiting our branches only for banking services that must be completed in-person, by respecting the physical distancing measures we’ve put into place, and by staying home when you are sick or when you have returned from out of country travel, you are helping to keep each other, our employees, and the community safe and healthy. We appreciate your help, encouragement, concern for the community and our frontline staff. By heeding the advice of our government, together, we are flattening the curve. Thank you.
 
How we’re helping
 
We are working hard to provide you access to Government of Canada personal and business relief programs.
Alterna members can now log in to Online Banking to enroll in the Canada Revenue Agency’s Direct Deposit via Financial Institutions service to receive direct deposits for payments from Canadian Emergency Response Benefit (CERB).

Small, medium, non-profit and charitable sector businesses (SMEs) can begin the process to open a Canada Emergency Business Account (CEBA) by signing up for Online Banking and completing the intake form.

While details of the Business Credit Availability Program (BCAP) are still being finalized by the government with EDC and BDC, Alterna is working with all parties to offer this program to our members shortly. We appreciate your patience.

We’ve also been working with our partners to provide you with additional relief.
If you are an Alterna Savings Collabria Visa Cardholder, please visit the Alterna Savings Collabria COVID-19 update webpage and call the Collabria Contact Centre at 1-855-341-4643 to make arrangements for:

  • Minimum Payment Deferrals. If you are experiencing financial hardship due to COVID-19, payment deferrals can be requested on a month-by-month basis for up to 6 months. 
  • Emergency Credit Limit Increases to cover airfare, car rentals, food, shelter, medical supplies, medications and other expenses if you are stuck outside Canada and trying to get home.
  • Increased Contactless Payments to $250 for grocery, convenience stores, and pharmacies.
  • Reduced Interest Rates. A reduced rate of 10.9% will be offered to business and prime cardholders for up to six months with eligibility being decided on a case-by-case basis.

Alterna is proud to partner with Collabria, who is committed to helping our members during these challenging times.
 
As always, we’re here for you. If you need additional financial assistance, please call your branch or the Contact Centre to book a telephone appointment.
 
Banking from home
Many of you have continued to do your banking from home. Thank you.
 
If you haven’t signed up for online or mobile banking, now is a great time to try it out. If you have questions about these convenient services, call our Contact Centre at 1-877-560-0100 or find online and mobile banking information here
 
We hear you
We are opening and reading every email, direct message, tweet and post you are sending us and we’re doing our best to respond to everyone. We truly appreciate and thank you for reaching out to us and for your feedback – much of which has included words of thanks and encouragement. Like you, I am so proud of our employees who continue to serve and for our frontline staff who continue to provide you with the critical in-person banking services you need.
 
Keep up to date
Before visiting a branch or if you have questions about how we are protecting you, visit www.alterna.ca/COVID-19. You can also follow us on our FacebookTwitter, and Instagram social media channels for the most up-to-date information.
 
We all have a part to play in keeping each other well. Let’s continue to work together to meet this goal and thank you again for all of your support.
 
Rob Paterson
Alterna Savings President and CEO

Friday, April 17, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse

Dear Member,

We hope you and your loved ones are safe and well. 

Over the past couple of weeks, you may have received many messages from businesses and community organizations who, like us, want to keep you safe while continuing to serve your needs. While your inbox may be growing with COVID-19 related messages, it is very important that you stop and read messages from Alterna. As an essential service provider, we take communicating and supporting you through it all very seriously and we are taking additional measures to make our branches safe and flatten the curve.

Important Information:

  • We are enforcing social (physical) distancing at all locations.
  • Urgent banking needs that can only be completed in-person will be prioritized.
  • Do not visit the branch for day-to-day banking services.
  • Our branch hours have changed. Before visiting a branch, see our branch locator online or call the branch ahead of your visit.
  • You will be asked to complete a self-assessment before entering a branch and may be denied access based on the results.

How to bank from home

Most everyday banking activities can be completed online or by using our mobile device app and telephone banking services. Use these services to:

  • Check balances
  • Pay bills
  • Transfer funds between accounts
  • Send money (mobile and online only)
  • Deposit cheques (mobile only)
  • Find the nearest Alterna or Exchange Network ATM (mobile and online only).

You can download the mobile app through Apple App Store or Google Play.

Online banking can be accessed at www.alterna.ca and you can find online and mobile banking information here.

Extended Contact Centre hours and telephone appointments
In addition to our remote banking tools, we’ve extended our Contact Centre hours and services and are now open 7 days a week. You may now call us seven days a week and book telephone appointments with one of our bankers. Call our Contact Centre at 1-877-560-0100.

  • Monday – Friday: 8:00 am – 6:00 pm
  • Saturday & Sunday: 9:30 am – 4:00 pm

Here for you

During these challenging times, we are here to offer advice and provide support. We will also not be increasing our service fees as we announced before the outbreak.

If you need financial assistance, please call your branch or the Contact Centre to book a telephone appointment.

As you know, this situation continues to change quickly. At Alterna, we remain committed to keeping you informed about changes to our services which may affect you and your family.


For information about banking services, financial relief and new government programs, please continue to regularly refer back to 
www.alterna.ca/COVID-19 on our Facebook, Twitter, and Instagram social media channels.

During this challenging time, we're working hard to support you, our employees and our communities.

We will get through this together.

Rob Paterson
Alterna Savings President and CEO

Friday, March 20, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse


Dear Member,

In recent days, our government and health officials have emphasized the measures needed to flatten the COVID-19 curve. As the situation evolves, we continue to serve our members while keeping them and our employees safe during this rapidly changing outbreak. As a result, we are making the following changes to our branch hours.

Beginning today, March 20th, branch hours will be:

  • Monday – Friday from 10:00 am – 3:00 pm.
  • Saturday from 10:00 am – 1:00 pm.

We have also closed our York branch due to the closure of buildings on the York University campus, where it is located.

In the event of any other branch closures or branch hour changes we will:

  • Update our website. Reference alterna.ca/COVID-19,
  • Place a notice on the branch door,
  • Update our branch voicemail message.

As always, you can also find the next closest branch here.

Telephone appointments may also be available. Contact your branch or the Contact Center at 1-877-560-0100 to schedule.

To help limit the spread of COVID-19 and protect our members and staff you can help by following the advice of our government and health officials and self-isolating and entering into self-quarantine if you are recently returned from out-of-country travel or have any cold and flu symptoms. Please follow the below directives.

  • Do not visit the branch if you have cold or flu symptoms
  • Do not visit the branch if you are within 14 days of returning from out-of-country (including the United States).
  • Out of respect for others, visit the branch for essential banking only
  • If you need to withdraw cash, find the closest ABM here.
  • Use mobile, online and telephone banking wherever possible to:
    • Check balances
    • Pay bills
    • Send money (mobile and online only)
    • Transfer funds between accounts
    • Deposit cheques (mobile only)
    • Find the nearest Alterna or Exchange Network ABM (mobile and online only).

By following these directives, you will be choosing to protect yourself, our staff, and vulnerable people in our communities.

We encourage you to do your part while we do ours to balance your needs for banking services with the needs of our staff for a safe and healthy work environment.

As the situation is fluid and fast-changing, we will continue to monitor the events, reach out to you by email, and post all updates at www.alterna.ca/COVID-19 on our Facebook, Twitter, and Instagram social media channels.

During this challenging time, we're working hard to support you, our employees and our communities.

We will get through this together.

Rob Paterson
Alterna Savings President and CEO


Tuesday, March 17, 2020: COVID-19 update from CEO, Rob Paterson Expand/Collapse



The evolving outbreak of COVID-19 is shaping up to be a challenging time for many of us. As an essential service, financial institutions like Alterna are in a position to continue to serve our members through the outbreak, while also naturally wanting to limit exposure to the virus and protect families. 

The Federal Government has asked Canadian citizens to make choices that can help the people around us. As a caring company, we have always chosen to help and protect those that bank with us, our staff, and our communities – and continue to do so through this fast-moving outbreak. 

Here for you
In addition to the support that is being provided by our government, we recognize that some of you, for personal and/or business reasons, will need additional assistance to help get through this extraordinary time. Please call your branch to discuss options to help with your cash flow over the short term and to review your payment obligations. 

We are open for business, but visit us for urgent or essential reasons only
We are working hard to serve you while following the guidance of our public health officials and are taking all the recommended precautions. And while we are doing our part to maximize our ability to disinfect our branches and ABM’s multiple times a day so that you and our staff can have a healthy and safe environment – you must also do your part.

Do not visit the branch if you have cold or flu symptoms 
If you are experiencing cold or flu symptoms including aches and pains, sneezing, coughing, shortness of breath, use online, mobile, or telephone banking to complete your day-to-day banking needs. This choice will help keep our staff and vulnerable people in our communities safe.

Supporting our staff
In addition to allowing many of our people to work from home where feasible, we are ensuring that staff receive their full pay and benefits during this time. No one should suffer financial loss as a result of the actions we take to keep our communities safe. 

During this challenging time, we're working hard to support you, our employees and our communities.

We are in this together.

Rob Paterson
Alterna Savings President and CEO


Friday, March 13, 2020: We're here to help during COVID-19 from Rob Paterson Expand/Collapse


At Alterna Savings, it is our role and responsibility during this time to prioritize the health and financial well-being of our members and to heed the advice of our local health officials and government leaders as they work to contain the COVID-19 virus. Guided by our Mission and Values, including the credit union principle Concern for Community, we are making every effort to protect you and our staff.

I am reaching out to you personally to provide an update on what steps we have taken to help prevent the spread of the virus and how we are protecting the well-being of our members, employees, and the community at large.

In our branches, we’ve increased our cleaning services and offer hand sanitizer, disinfectant wipes, and are regularly cleaning ABM machines. Staff are also taking additional personal precautions with more frequent handwashing and avoiding handshaking. 
 
We are here to help you during these exceptional times and are operating as usual. Our branches are open and all of our services are available.

Some of you have asked about banking from home. For your convenience, we have the following available to you from anywhere, at anytime.

  • Online banking
  • Mobile banking
  • Telephone Banking
These services allow you to:
  • Check balances
  • Pay bills
  • Send money (mobile and online only)
  • Transfer funds between accounts
  • Deposit cheques (mobile only)
  • Find the nearest Alterna or Exchange Network ABM (mobile and online only)

As the situation evolves, we will continue to support your banking needs. Keep up to date by visiting www.alterna.ca and our Facebook, Twitter, and Instagram social channels. You can also call our Contact Centre for updates at 1-877-560-0100.

Should we need to contact you, I also encourage you to update your personal contact information by calling our Contact Centre at 1-877-560-0100 or by sending an email to getintouch@alterna.ca.

The health and safety of our community are essential. When you visit, be assured that we are doing everything possible to protect you. And through this all, we are here to help if you need us.

Rob Paterson
Alterna Savings, President and CEO


Alterna Savings Mobile App

Handling your money should be quick and painless. With the Alterna Savings mobile app – get the full experience, right at your fingertips.


Access your accounts anytime, anywhere available on iOS and Android. No need to set up new passwords or security codes, use the same login and password for online banking.



Compatibility – requires iOS12 or later. Compatible with iPhone, iPad and iPod touch.


Click to download the app here: