Contact Centre

Have a question, a need for personal assistance or a comment? The Contact Centre is there for you. Our representatives are a great source of knowledge and can assist with many of your account management needs. Give us a call!

Contact Centre 
Toll-Free         1.877.560.0100
Toll-Free Fax  1.866.267.1064

Fax  416.679.0339

Fax  613.560.0177

QTrade/Alterna Wealth

Lost or Stolen Debit Card
Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Contact Centre Hours
Monday - Friday 
8:00 am to 8:00 pm EST

Saturday and Sunday
9:30 am to 4:00 pm EST

Lost or Stolen Debit Card 
24 hours a day

What can you do through the Contact Centre?

  • Transfer funds
  • Get help with account transactions
  • Order cheques (Canadian, US and Business orders)
  • Obtain passwords for Online Banking and Telephone Banking
  • Access support for questions relating to Online Banking and Telephone Banking
  • Get answers to loan, line of credit and mortgage questions 
  • Learn more about RRSP applications and contributions
  • Obtain RRIF information
  • Book appointments to meet with Investment advisors, loan and mortgage specialists.
  • Add and pay bills and bill payment inquiries 
  • Process stop payments 
  • Update your contact information (ie, address, phone number, email address)
  • Order currency and draft cheques 
  • Invest in various term deposits
  • Learn more about our TFSA and contributions
  • Make loan and mortgage payments
  • Order ATM cards
  • Provide wiring instructions
  • Make ATM inquires and report discrepancies