Contact Centre

Have a question, a need for personal assistance or a comment? The Contact Centre is there for you. Our representatives are a great source of knowledge and can assist with many of your account management needs. Give us a call!


Toronto 416.252.5621 Toronto Fax 416.679.0339
Ottawa 613.560.0100 Ottawa Fax 613.560.0177
Toll-free 1.877.560.0100 Toll-free Fax 1.866.560.0177
Qtrade/Alterna Wealth line 1.855.731.3901    

Lost or Stolen ATM Access Card

Ottawa 613.560.0160
Toll-free 1.888.807.4101

Contact Centre Hours of Operation

Monday - Friday: 8:00 am to 8:00 pm
Saturday: 9:30 am to 4:00 pm
Lost or stolen ATM card: 24 hours a day

What can you do through the Contact Centre?

  • Transfer funds
  • Get help with account transactions
  • Order cheques (Canadian, US and Business orders)
  • Obtain passwords for Online Banking and Telephone Banking
  • Access support for questions relating to Online Banking and Telephone Banking
  • Get answers to loan, line of credit and mortgage questions 
  • Learn more about RRSP applications and contributions
  • Obtain RRIF information
  • Book appointments to meet with Investment advisors, loan and mortgage specialists.
  • Add and pay bills and bill payment inquiries 
  • Process stop payments 
  • Update your contact information (ie, address, phone number, email address)
  • Currency, drafts, travelers cheque orders 
  • Invest in various term deposits
  • Learn more about our TFSA and contributions
  • Make loan and mortgage payments
  • Order ATM cards
  • Provide wiring instructions
  • Make ATM inquires and report discrepancies