Ways to Bank


There are a number of ways to bank without visiting a branch. You can conveniently and securely use online, mobile or telephone banking for all your everyday banking needs.  These services allow you to:

  • Check balances
  • Pay bills
  • Send money with Interac e-Transfer® now even more convenient with features like Autodeposit and Request Money (mobile and online only)
  • Transfer funds between accounts
  • Deposit cheques (mobile only)
  • Find the nearest Alterna or Exchange Network ABM (mobile and online only)


Online banking


Go to alterna.ca, and enter your Login ID and password in the ‘Login to online banking’ box on the right.

Don’t have access to online banking? Call 1-877-560-0100 and one of our representatives will be happy to help you get started.

Visit online banking demo to learn how to use this service or click here for our set-up and tips guide.


Learn more



Mobile banking


Access your accounts anytime, anywhere from your smartphone. Available for iPhone®, iPod touch® and Android™ phones and tablets. Conveniently deposit cheques with the Remote Cheque deposit featureClick here for our set-up and tips guide.



Download from the App Store or Google Play.

Learn more



Telephone banking


Telephone banking is accessible by calling  1-877-560-0100 and press 2. Click here for our set-up and tips guide.



Learn more


Alterna Debit Cards

Quick, convenient account access around town - or around the world

With your Alterna Debit Card, you can conveniently:

  • Pay for purchases at point-of-sale terminals (POS) instead of using cash
  • Each card is equipped with chip technology and Interac Flash®
  • Instantly withdraw cash from a worldwide network of ATMs
    (and it’s surcharge-free from an Alterna, ACCULINK® or THE EXCHANGE® Network ATM)
  • Change your PIN at any Alterna or ACCULINK® ATM, or nationwide at THE EXCHANGE® Network ATMs**

Learn more

Access to cash and more


Cash withdrawals, deposits and balance inquiries for your accounts are at your fingertips from any of our Alterna ATMs.

Instantly withdraw cash from surcharge-free Alterna, ACCLULINK® or THE EXCHANGE® Network ATMs. Find the one closest to you.

Learn more